Coming soon · Request early access
Business Email Continuity
Email Down? Keep Your Business Emails Working.
An email outage shouldn’t mean your business has to stop communicating. Whether you use Microsoft 365, Google Workspace, hosted email or another provider, iTechmonster Email Continuity can help you keep sending and receiving important business emails using an independent emergency email system.
Coming soon. Register now for early access and a quote based on your business.
What is email continuity?
Your email provider might go down, but your business communication doesn’t have to stop
Email continuity is a back-up route for your day-to-day email. Your email passes through a separate, independent email service before it reaches your normal email provider. If your provider’s email becomes unavailable, that service can step in so your team can keep reading and replying to new messages.
You keep your existing email addresses. Customers and suppliers keep emailing you exactly as they do now. During a supported outage your team uses a secure emergency webmail page in their web browser instead of their usual email app, until normal email is back.
Email continuity is not the same as a full email backup. Continuity keeps email moving during an outage. A backup keeps copies of your mailboxes and files so they can be restored later.
How your email flows
A simple safety net for your inbox
Your email takes one extra, independent step on its way to you. That is what lets it keep moving when your email provider is unavailable.
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A customer emails you
They use your normal address, for example sales@yourbusiness.co.uk. Nothing changes for them.
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Independent continuity service
Your incoming email passes through a separate email service, independent of your email provider.
Then one of two things happens
☁️ Your email provider is working: email is delivered to your normal mailboxes and you carry on in Outlook, Gmail or your usual email app.
🛟 During a supported outage: your team can read and reply to new email through a secure emergency webmail page in their browser.
In short: a customer emails you, the message passes through an independent continuity service, and it is delivered to your email provider when it is available, or held and made available through emergency webmail during supported outages.
Why email outages happen
Even the biggest cloud services have bad days
Microsoft 365, Google Workspace and hosted email services are reliable for most businesses most of the time. But like any online service, they can all have problems from time to time.
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Updates and changes
Changes to an email provider’s systems or settings can occasionally cause unexpected problems for some customers.
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Network and service faults
Faults in data centres or the networks that connect them can slow or stop services in some areas.
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Sign-in problems
Sometimes email is fine behind the scenes but people cannot sign in to their email account or app.
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Problems with one service
An issue can affect just one part, such as the email side of Microsoft 365 or Google Workspace, while other services keep working.
Not every problem is your email provider’s. Your own internet connection, a device or a password can cause similar symptoms. If you are not sure, call us on 01837 357034 and we will help you check.
During an outage
How your business keeps communicating
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Keep talking to customers
Your team can keep reading and replying to new emails from your usual business addresses, so customers are not left waiting.
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Emergency webmail in a browser
Staff open a secure emergency webmail page in any web browser on a computer, tablet or phone. We set up the logins and show your team where to find it in advance.
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Incoming email is held safely
When your email provider cannot accept email, the continuity service holds new incoming messages (known as queuing) instead of letting them bounce back to the sender.
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Back to normal afterwards
When your email provider is working again, held messages are delivered to your normal mailboxes and your team goes back to their usual email app.
Continuity services work by routing your incoming email through the independent provider, so they generally work with most email providers. Compatibility, and exactly how emergency webmail works, depend on the plan chosen. We will check it works with your current email setup and explain this clearly before you sign up.
Prepare, don’t react
It has to be set up before an outage
Email continuity cannot be switched on in the middle of an outage. Your email routing has to pass through the continuity service before anything goes wrong, so it is ready when you need it.
- We look at your current email setup, whoever your provider is.
- We check compatibility, recommend the right option and give you a clear quote.
- We set up the continuity service and your email routing, then test it.
- We show your team how to use emergency webmail, so nobody is caught out.
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Why protect every mailbox?
Outages do not pick and choose. If only some mailboxes are protected, the people who are not covered cannot use emergency webmail, and customers emailing them may have to wait.
Covering every user, plus important shared addresses such as info@ or accounts@ where the plan supports it, keeps the whole business reachable. We will help you decide what needs covering.
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What to expect, honestly
- Designed to keep email moving during supported email outages, not every possible problem.
- During an outage you use emergency webmail in a browser. Outlook, Gmail or your usual email app may not work.
- Older emails already in your mailbox may not be available until your email provider is back, depending on the plan.
- Continuity is not a full backup. Ask us about backup options for your email and files.
Coming soon
Request early access
Email Continuity is coming soon. Tell us a little about your business and we will be in touch when it is ready, with a quote based on your setup. There is nothing to pay and no commitment.
- A quote based on your number of email users and mailboxes
- Plain-English advice on which option suits you
- Set up and tested by our team before you ever need it
Prefer to talk? Call our local team on 01837 357034.
Your privacy: we only use these details to reply to your enquiry and prepare a quote. We do not add you to a mailing list or share your details with anyone else. See our Privacy Policy for how we look after your information.
UK-wide, based in Devon
Business email support from a local team
iTechmonster is based at 3 West Street in Okehampton. We look after businesses across Devon and Cornwall, and Email Continuity is a cloud service, so we can set it up for businesses anywhere in the UK.
We also help with Microsoft 365 setup and support, web and email hosting, managed IT services and IT support in Okehampton.
Your email provider might go down. Your business doesn’t have to stop.
Email Continuity is coming soon from iTechmonster. Register for early access and we will talk you through it, with no obligation.